Your questions, answered.

General

What is Nuitee Connect?

Nuitee Connect is a programmable travel API for hotel content and booking. You search rates, prebook, and book from your app, agent, or chatbot — no travel-domain expertise required.

Who should use Nuitee Connect?

Builders shipping hotel booking into a product: startups, fintech, loyalty, super-apps, and agencies integrating for clients. If you want live hotel search and book without supplier contracts, you are in the right place.

Why OpenAPI?

Nuitee Connect is documented with OpenAPI so any developer can integrate from the docs and Postman collection. You do not need prior hotel-industry experience.

Does Nuitee Connect charge for API calls?

Core booking and management endpoints are free. Some premium features and endpoints are billed separately — see the Pricing page.

What can I access?

Five groups:

• Search and availability
• Booking
• Booking management
• Static content
• Guest management

Details live in the API documentation.

How do I get access?

1. Create a free account and sign in.
2. Open Profile in the dashboard and copy your sandbox API key.
3. Call the API in sandbox until your flow works (search → prebook → book).
4. Add a valid credit card under Payment Methods to unlock your production API key.
5. Fund the wallet and go live.

How do I test?

Use the sandbox API key. Sandbox mirrors production so you can verify search, prebook, and book before live traffic. SDKs are available if you want bindings instead of raw HTTP.

Access

Sandbox vs production

Both keys live in the dashboard. Start with sandbox. When you are ready for live bookings, add a credit card, use the production key, and fund the wallet.

How do I build and test?

Use the sandbox key with the API or SDK to:

• Prove the integration works
• Scope build effort
• Share a working prototype with stakeholders

Are there rate limits?

Sandbox: 5 requests per second.

Production: 27,000 requests per minute. Need more? Contact us for custom limits.

How do I get support?

Use the Intercom widget on this site, or join the Nuitee Connect Discord community.

Payments

What payment methods are supported?

Credit cards and wallets. More methods may land later.

How do I book in production?

You need a production API key, a valid credit card on the account, and wallet funds for live bookings.

What is a wallet?

A wallet holds funds used to settle live bookings on Nuitee Connect.

How do I fund the wallet?

Fund from the credit card on file in the dashboard.

How are invoices paid?

Payment is taken from the wallet the day an invoice is generated. If the wallet balance is short, the rest charges the card on file.

What if the wallet has insufficient funds?

Wallet first, then the remaining balance on the card on file.

What if the wallet is empty?

The invoice charges the card on file.

What payment method is used at book time?

Send valid card details in the booking request.

What happens when a booking is cancelled?

Refunds follow the cancellation policy and credit back to the card used for the booking.

What if the card on file is declined?

A backup card in the dashboard is used next. If no valid card remains, the production API key is disabled until you add a working card — then you can re-enable the key.

How many currencies are supported?

See the currencies API for codes and country coverage.

Which payment gateway is used?

Gateway choice depends on currency and country. Contact support if you need details.

How do I cancel a booking?

See canceling a booking.

Static content

How do I get hotel static content?

Use the Static Content APIs. Hotels are keyed by hotelId (search by city, country, or lat/long). Responses include name, description, address, currencies, and images.

Are hotel images included?

Yes — in the Hotel Details response. See the Hotel Details API.

What languages are supported?

40+ languages. List: languages API.

Testing and performance

What analytics are in the dashboard?

The developer section shows API and webhook health, including:

• Error rates — spot integration issues early
• Response times — watch latency under load

Use these to keep your integration healthy as you ship.