Business Continuity & Disaster Recovery

High Availability and Resilience

Nuitee Connect is designed with resilience in mind and leverages cloud infrastructure features to reduce the risk of service disruption.

Key principles include:

• Redundant infrastructure components
• Fault-tolerant system design
• Separation of critical services to limit impact of failures

These measures help ensure continuity of service under normal operating conditions.

Data Backups

Nuitee Connect performs regular backups of critical systems and data.

Backup practices include:

• Automated backup processes
• Secure storage of backup data
• Protection of backups against unauthorized access

Backups are intended to support data recovery in the event of accidental deletion, corruption, or system failure.

Disaster Recovery

Nuitee Connect maintains disaster recovery procedures to restore services following significant disruptions.

Disaster recovery planning includes:

• Defined recovery processes and responsibilities
• Use of backups and infrastructure redeployment
• Periodic review of recovery procedures

Recovery objectives are defined internally and reviewed as systems evolve.

Incident Scenarios

Business continuity and disaster recovery planning considers scenarios such as:

• Infrastructure outages
• Cloud provider service disruptions
• Security incidents impacting availability
• Data integrity issues

Response actions are prioritized based on severity and customer impact.

Testing and Review

Nuitee Connect periodically reviews and tests its business continuity and disaster recovery procedures to ensure their effectiveness and relevance.

Improvements are made based on:

• Testing outcomes
• Incident learnings
• Infrastructure and architectural changes

Customer Responsibilities

Customers are responsible for:

• Implementing their own business continuity plans
• Designing integrations that tolerate temporary service disruptions
• Maintaining backups of data stored within their own systems