Service Availability & Uptime Commitment
Nuitee Connect is designed to provide a highly available and reliable service for travel search and booking operations. This page outlines Nuitee Connect’s service availability objectives, uptime commitment, and operational principles.
Uptime Commitment
Nuitee Connect commits to maintaining 99.95% monthly service uptime for its production APIs.
Uptime is calculated on a monthly basis and reflects the availability of Nuitee Connect’s core API services.
Definition of Availability
A service is considered available when:
- Production API endpoints are reachable
- Requests receive valid responses (excluding client-side errors)
Availability measurements exclude:
- Scheduled maintenance windows
- Customer-side issues (e.g. network failures, invalid requests)
- Force majeure events outside Nuitee Connect’s reasonable control
Monitoring and Measurement
Nuitee Connect continuously monitors API availability and performance using internal monitoring systems.
Availability metrics are:
- Tracked in real time
- Reviewed on an ongoing basis
- Used to trigger alerts and incident response processes
Customers may also monitor availability and performance using the Nuitee Connect Dashboard, which provides historical and near real-time visibility into API metrics.
Incident Response and Recovery
In the event of a service disruption, Nuitee Connect follows defined incident response procedures to:
- Identify and mitigate the issue
- Restore service as quickly as possible
- Communicate relevant updates to affected customers when appropriate
Nuitee Connect prioritizes incidents based on severity and customer impact.
Maintenance and Changes
Nuitee Connect may perform maintenance activities to improve reliability, security, and performance.
Where feasible:
- Maintenance is planned to minimize customer impact
- Customers may be notified in advance of significant changes
Emergency maintenance may be performed when required to protect service integrity or security.
Exclusions
The uptime commitment does not apply to:
- Sandbox or test environments
- Beta or experimental features
- Customer misuse of the APIs
- Third-party outages outside Nuitee Connect’s direct control
Transparency and Continuous Improvement
Nuitee Connect uses availability and incident data to:
- Improve system resilience
- Reduce downtime risk
- Enhance operational processes
Service reliability is treated as an ongoing priority.
Summary
- Uptime commitment: 99.95% monthly availability
- Scope: Production Nuitee Connect APIs
- Visibility: Real-time and historical metrics via Nuitee Connect Dashboard