Service Availability & Uptime Commitment

Please note: This page is provided for informational purposes and does not constitute a legally binding service level agreement unless explicitly agreed in writing.

Uptime Commitment

LiteAPI commits to maintaining 99.95% monthly service uptime for its production APIs.

Uptime is calculated on a monthly basis and reflects the availability of LiteAPI’s core API services.

Definition of Availability

A service is considered available when:

Production API endpoints are reachable
Requests receive valid responses (excluding client-side errors)

Availability measurements exclude:

Scheduled maintenance windows
Customer-side issues (e.g. network failures, invalid requests)
Force majeure events outside LiteAPI’s reasonable control

Monitoring and Measurement

LiteAPI continuously monitors API availability and performance using internal monitoring systems.

Availability metrics are:

Tracked in real time
Reviewed on an ongoing basis
Used to trigger alerts and incident response processes

Customers may also monitor availability and performance using the LiteAPI Dashboard, which provides historical and near real-time visibility into API metrics.

Incident Response and Recovery

In the event of a service disruption, LiteAPI follows defined incident response procedures to:

Identify and mitigate the issue
Restore service as quickly as possible
Communicate relevant updates to affected customers when appropriate

LiteAPI prioritizes incidents based on severity and customer impact.

Maintenance and Changes

LiteAPI may perform maintenance activities to improve reliability, security, and performance.

Where feasible:

Maintenance is planned to minimize customer impact
Customers may be notified in advance of significant changes

Emergency maintenance may be performed when required to protect service integrity or security.

Exclusions

The uptime commitment does not apply to:

Sandbox or test environments
Beta or experimental features
Customer misuse of the APIs
Third-party outages outside LiteAPI’s direct control

Transparency and Continuous Improvement

LiteAPI uses availability and incident data to:

Improve system resilience
Reduce downtime risk
Enhance operational processes

Service reliability is treated as an ongoing priority.

Summary

Uptime commitment: 99.95% monthly availability
Scope: Production LiteAPI APIs
Visibility: Real-time and historical metrics via LiteAPI Dashboard